Born to Ride. Driven by Experience. Focused on Horse Welfare

At Williams & Son Horse Transport Ltd, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our horse transportation services. We understand that trust is essential when transporting your horse. Just as we are committed to providing safe, reliable, and professional horse transportation throughout the UK, we are equally committed to safeguarding your personal information.

At Williams & Son Horse Transport Ltd provides safe, reliable, and professional horse transportation across the United Kingdom. With over 30 years of HGV Class 1 driving experience and a genuine passion for horses, we ensure every journey is calm, comfortable, and tailored to each horse's individual needs. If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@williamshorsetransport.co.uk
• Telephone: +44 07961 509062
• Address: Field House, Sessay , Thirsk, YO7 3BE

We may collect the following personal information :

• Your name
• Postal address
• Email address
• Telephone number
• Collection and delivery addresses
• Details about your horse(s), including any special transport or welfare requirements
• Payment and invoicing information
• Any information you provide through our contact forms, email, or telephone conversation
• Technical information such as your IP address, browser type, device information, and website usage data collected through cookies.

We use your personal information to:

• Respond to enquiries and provide quotations.
• Arrange and carry out horse transportation services.
• Communicate with you regarding bookings or changes.
• Ensure the welfare and safety of your horse during transport.
• Process payments and issue invoices.
• Meet our legal and regulatory obligations.
• Improve our website and customer experience.
• Send occasional service updates or marketing communications where you have consented to receive them.

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data because:

• It is necessary to perform our contract with you.
• We have a legitimate business interest in providing and improving our services.
• We are legally required to retain certain records.
• You have given your consent where required, such as for marketing communications.

We respect your privacy and will never sell your personal information. We may share your information with:

• Payment processing providers.
• Accountants and professional advisers.
• Insurance providers where necessary
• Regulatory or law enforcement authorities where legally required.
• Trusted IT or website service providers who help us operate our business.

All third parties are required to keep your information secure and confidential.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. While no method of electronic transmission or storage is completely secure, we continually review our security measures to maintain high standards of protection

Typically, customer records are retained for up to six years following completion of our services unless a longer retention period is required by law.

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data where appropriate.
• Restrict or object to certain processing.
• Request transfer of your data to another provider where applicable.
• Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details above. If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Our website may use cookies to improve functionality, analyse website traffic, and enhance your browsing experience. You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page with a revised effective date.

If you have any questions regarding this Privacy Policy or your personal information, please contact:

• Name : Samantha Williams
• Email: info@williamshorsetransport.co.uk
• Telephone: +44 07961 509062
• Address: Field House, Sessay , Thirsk, YO7 3BE

We are committed to treating your information with the same care, professionalism, and attention that we give to every horse entrusted to us.